Q1: Are the products in stock? What are the details of logistics and delivery?
All products displayed on our website are currently in stock and available for immediate shipment. All orders are shipped from our overseas warehouses located in California, New Jersey, Pennsylvania, Illinois, and Connecticut, USA. The estimated delivery time is 5-7 business days. Please note that logistics delivery may be delayed due to extreme weather conditions or official holidays.
We offer free shipping for all orders. After you place an order, you will receive updated logistics information promptly. Our team will continuously track the shipment status until the package is successfully delivered to you.
Q2: What is the customization process for customized products?
For customized product requests, please contact our customer service via email to obtain a formal quotation, confirm CAD drawings and all product details. For customized orders, we provide air shipping for sample delivery to customers. For bulk orders, we offer sea freight service, with an estimated shipping cycle of about one month.
Q3: What after-sales services do you provide?
We support a 30-day free return and exchange service. If you are unsatisfied with your purchased products, we will provide you with a return label. You can simply drop off the return package at any UPS or FedEx outlet. Once we receive and confirm the return logistics information, we will process your refund immediately.
In addition, we provide a lifetime free replacement service for product parts for all items purchased from our store.